Insights & Strategy
Industry Insights
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Industry Insights
Outsourced IT Support Services: Two Buyers, One Search Term
Outsourced IT support services and technical support are sold as one thing. One serves employees, one serves your buyers. See which metric prices yours.
Sep 3, 2026 · 7 min
Industry Insights
Outdoor Furniture Returns: The 48-Hour Prevention System
An outdoor furniture return costs $300-$400 in freight alone. The 48 hours after delivery decide whether it happens — and how to prevent it.
Aug 22, 2026 · 10 min
Industry Insights
Pet GPS Brand Sold Safety Devices, Supported Them by Email
A pet GPS brand sold emergency safety devices but ran after-sales on email. See how a toll-free hotline, bilingual team, and data compliance rebuilt it.
Aug 21, 2026 · 10 min
Industry Insights
How Ecommerce Sellers Outsource Customer Service — And Why It Works
Ecommerce customer service outsourcing, explained: hourly costs, when sellers switch, what to ask a BPO partner, and where your agents should work.
Aug 15, 2026 · 10 min
Industry Insights
Every Outsourcing Vendor Has Two Numbers. They Publish Neither.
Compare customer service outsourcing companies by the two numbers none of them publish: the smallest account they will take and the largest they can hold.
Jul 30, 2026 · 11 min
Industry Insights
Australian Fashion Social Media DMs: Beyond 'Already Replied'
Australian Gen Z DM fashion brands before buying — and most get an auto-reply and nothing else. What social media customer service built for this market actually looks like.
Jul 27, 2026 · 9 min
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