Technical Support Agent - Consumer Electronics
Entry Level · Technical Support · Full-time
Help customers troubleshoot smartphones, tablets, smart home devices, and wearables. You're the friendly expert who turns confusion into confidence.
What we're looking for:
- Genuine passion for gadgets — you're the person friends ask for tech advice
- Basic understanding of how electronics work (batteries, connectivity, apps)
- Ability to explain technical concepts without being condescending
- Strong English communication skills
Nice to have (not required):
- Experience with specific brands (Apple, Samsung, etc.)
- IT background or certification
Apply for this Position Inbound Sales Representative
Entry Level · Sales · Full-time
Convert inbound inquiries into sales. These are warm leads — people who already want to buy. Your job is to understand their needs and match them with the right solution.
What we're looking for:
- Natural enthusiasm that doesn't sound scripted or pushy
- Resilience — you'll hear 'no' and need to stay energized for the next call
- Genuine interest in helping customers find what they actually need
- Comfort with sales targets and performance tracking
Nice to have (not required):
- Previous sales experience
- Experience in specific industries
Apply for this Position Social Media Support Agent
Entry Level · Digital Support · Full-time
Monitor and respond to customer inquiries on social media. You'll represent brands publicly, so professionalism and good judgment are essential.
What we're looking for:
- Native understanding of social media culture and appropriate tone
- Ability to write responses that are professional but not corporate-stiff
- Good judgment on when to take conversations private
- Active personal use of Facebook, Twitter/X, Instagram
Nice to have (not required):
- Experience with social media management tools
- Crisis communication experience
Apply for this Position Team Lead - Voice Operations
Mid Level · Voice Operations · Full-time
Lead a team of 15-20 customer service agents. You'll manage daily operations, coach performance, handle escalations, and keep the team motivated.
What we're looking for:
- Calm under pressure — when calls spike, you're the steady presence
- Experience de-escalating both angry customers AND stressed team members
- Willingness to have difficult performance conversations
- 2+ years in contact center with some leadership experience
Nice to have (not required):
- Formal leadership training
- Experience with workforce management
Apply for this Position Workforce Management Analyst
Mid Level · Operations · Full-time
Forecast call volumes, create agent schedules, and optimize staffing. You're the person who makes sure we have the right people at the right time.
What we're looking for:
- Excel power user — pivot tables, VLOOKUP, maybe some macros
- Pattern recognition skills for predicting volume trends
- Diplomatic communication (schedule changes make people unhappy)
- Experience with WFM concepts (service levels, shrinkage, etc.)
Nice to have (not required):
- NICE, Verint, or similar WFM tool experience
- Statistics background
Apply for this Position AI Training Data Specialist
Senior · AI & Innovation · Full-time
Annotate and validate training data for our AI products. You'll review conversations, tag intents, and ensure our bots learn from quality examples.
What we're looking for:
- Meticulous attention to language nuance — you notice the difference between 'can you' and 'could you'
- Patience for repetitive annotation work without quality dropping
- Understanding of conversation flow and customer intent
- Strong English comprehension
Nice to have (not required):
- Linguistics background
- Experience with annotation tools
- Second language fluency
Apply for this Position Voice & Accent Coach
Senior · Learning & Development · Full-time
Train agents on pronunciation, accent neutralization, and vocal techniques. You'll help non-native speakers communicate more clearly with international customers.
What we're looking for:
- Background in linguistics, speech therapy, or theater/voice work
- Ability to coach accent without making people feel judged
- Trained ear for phonetic differences that affect comprehension
- Experience working with non-native English speakers
Nice to have (not required):
- TEFL/TESOL certification
- Recording studio experience
Apply for this Position IT Infrastructure Manager
Manager · Information Technology · Full-time
Manage all IT infrastructure: networks, telephony, workstations, and security. When systems go down, calls don't get answered — uptime is everything.
What we're looking for:
- Deep experience with VoIP and contact center telephony
- Network troubleshooting skills — diagnosing why calls drop
- Comfort working odd hours during critical issues
- Cloud infrastructure experience (AWS, Azure, or GCP)
Nice to have (not required):
- CCNA or similar certification
- ITIL experience
Apply for this Position 
